Last updated Friday, March 27
Our hearts go out to all those impacted by this pandemic, either directly or indirectly. We are living in an uncertain world right now, and we hope that each of you and your families are staying healthy.
We are still here for you. Transnetyx is fully functional and grateful for any way we can serve you and your research.
We recognize that many of you are experiencing severe operational disruptions related to your research, due to having limited to no access to facilities. If you find yourself needing to protect your lines during the shutdown, we are here to help. While Transnetyx does not provide cryopreservation or recovery services, we are able to provide Automated Genotyping, Genetic Monitoring, and Microbiome Analysis services. These are essential steps to take before cryopreservation and can help ensure that the model you are preserving will be reproducible when you can get back to your work.
Download our quick guide for information on which cryopreservation method may be right for your colonies. We’ve also provided guidance on a few extra steps that can minimize the disruption to your research when your team can get back to work.
As always, our Genetic Services team is here to support you in any way we can during this difficult time. We hope you’ll reach out at firstname.lastname@example.org if we can provide any assistance.
A message to our valued customers:
With all that is happening in the world, we are once again reminded of the critical role research plays in the discovery of solutions to significant global problems.
In spite of recent world events, we want you to know that Transnetyx is equipped and prepared to continue functioning at 100% capacity. Our automation and technology afford us the ability to provide uninterrupted testing services without jeopardizing the health and welfare of our employees, or the community in which we live.
We commit to notifying you immediately if circumstances beyond our control impact our ability to serve you. However, presently all of our vendors and suppliers seem similarly well-equipped for the challenges we are facing. If anything, current events have strengthened our commitment to ensure you have the accurate and timely results on which your research depends.
Thank you again for everything you do. We recognize that we benefit daily from your tireless efforts, and that you need us now more than ever. We appreciate the lives we enjoy largely due to your work, and are so grateful to be able to serve you and your research.
President and CEO, Transnetyx
To our valued European customers (March 12, 2020):
Yesterday, in a public address to residents of the United States, President Donald Trump implemented a 30 day travel ban for individuals traveling to the United States from Europe (excluding the UK). Shortly thereafter, he clarified that the ban is in regards to “people and not goods” as it relates to mitigating the risks of transmitting COVID-19. Due to the unprecedented nature of this travel ban, we understand there may be a lot of confusion as to what this means for you and your samples.
Please be reassured that you can continue to send your samples to Transnetyx for processing. Transnetyx is open for business, does not anticipate any disruption in laboratory operations and is ready to serve you.
As always, we are here to answer any questions or concerns you may have. Our Genetic Services team is available to serve and answer questions at email@example.com.
Thank you for the privilege of continuing to serve your research!